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Frequently asked questions concerning the purchase of the program

How long may I use the program after I buy the licence?

The licence for the warehouse management program is without a time limit. The buyer who purchased the licence may use the software in their business activity as long as they like.

Can I download updates for free?

After the purchase, the buyer may update the software free of charge for the period of 12 months. After 12 months have passed they can keep the last version they downloaded or buy the possibility to download updates for another 12 months for prices quoted in updates price list.

Am I going to lose the data entered into the DEMO version after I enter the activation key?

NO. The activation key does not remove any data.

What is the difference between the DEMO version and the full version?

There are no differences in the functionalities of both of the versions. The DEMO version is time-limited and stops working after you have run it 30 times.

Does the program have any limitations, e.g. the number of warehouses, items?

NO. The program may support any number of warehouses, items, accounts, documents. The program has been tested on thousands of elements. Only the size of the Microsoft SQL Express database, i.e. 4GB, limits the amount of data. In practise this stands for many MILLIONS OF ENTRIES. There is also a possibility of buying a more advanced version of Microsoft SQL Server: Workgroup, Standard and Enterprise, which does not have limits as regards the size of the database.

When will I get the activation key and in what form?

The activation key is usually sent to an e-mail address of the buyer after the payment comes through. When paying for the program via bank transfer, it is best to give your e-mail address in the transfer name field. We can also send you the activation key via SMS.

Is it possible to receive a VAT invoice with deferred payment?

YES. Please make a note of it in the remarks to the order. After receiving an order we send the original and a copy of the invoice to the Buyer via traditional mail. After we receive a signed copy of the invoice, we send the activation key to the full version of the program.

Can I transfer the program and the activation key onto another computer?

YES. The activation key is ascribed to the database. You must install the demo version on the new computer and then restore the database.

What if the key is lost, e.g., as a result of a computer breakdown?

You can retrieve your activation key from the program manufacturer. A request must be sent from the e-mail address to which the key was sent, together with the name of the company for which it was generated.

Can I resell LoMag or give my key to someone else?

NO. The activation key is SECRET ascribed to the Buyer and dedicated only to the Buyer. The distribution of the key or making the key accessible to third parties is severely prohibited.

Frequently asked questions regarding the DEMO version:

How long may I use the DEMO version?

The DEMO version may be launched 30 times. It is a fully functional version of he program created for you to familiarise with the functionalities of LoMag free of charge and without any risk

Does the DEMO version operate in a network?

YES. On any number of computers.

Can I continue to work on the data I entered in the DEMO version?

YES

What is the difference between the DEMO version and the full version?

There are no differences in the functionalities of both of the versions. The DEMO version is time-limited and stops working after you have run it 30 times.

Does the program have any limitations, e.g. the number of warehouses, items?

NO. The program supports any number of warehouses, items, accounts, documents. The program has been tested on thousands of elements. Only the size of the Microsoft SQL Express database, i.e. 4GB, limits the amount of data. In practise this stands for many MILLIONS OF ENTRIES. There is also a possibility of buying a more advanced version of Microsoft SQL Server: Workgroup, Standard and Enterprise, which does not have limits as regards the size of the database.

Frequently asked questions concerning Network configuration

How to configure the program on several computers?

For the program to work in a network the computers need to be connected with a local network or VPN. Select "This computer is a server" in the Program/Settings/Networking on the computer which plays the role of the server and remember the name of the server which is displayed below. Select "This computer is a client and it connects with the server" on the remaining computers and type in the name of the server.

What to do if the program cannot connect with the server?

  • Check whether an antivirus program or a firewall does not block the traffic between the computers. In some networks you will be asked to give the IP address of the server instead of the name of the server.
  • The computer which plays the role of the server must have the following tcp ports open: 1433 , 1434, 445 as well as udp: 1434
  • Check whether you can connect to the server by browsing through the network neighbourhood or find the computer by going to "Start/Find/Computer in a network".
  • Launch "PING serverName" from (Start menu/Launch/cmd). If the result is "Request time out" it means that the network is not active (e.g. the cable is not connecting).

Issues and Technical problems

Where is the data entered to LoMag stored?

The program saves the data in the SQL database in 2 files on the drive in the sub-folder "Baza danych". Usually the data files are located here:

  • c:\Program Files\LoMag\Baza danych\firma.mdf
  • c:\Program Files\LoMag\Baza danych\firma.ldf

All the data and program settings are located in those two files. The files may be copied only if the warehouse management program is closed.

How to move the database to another computer?

  • 1. menu Program / Backup database (on the old computer - server) and point the USB key to create a copy of the database.
  • 2. menu Program / Restore database (on a new computer) and point to a USB key with a copy of the database.

NOTES: Backup can only be performed on a server computer: either from the LoMag program in the menu Program / Backup or by copying database files. In case of multi-user operation, archiving is performed as a BAK file because other users can use the program at the same time and the files are blocked. If you want to restore a copy from the BAK database on another computer, then this computer must also be set "as a server". If you want to copy manually database files: firma.mdf and firma_log.ldf and files are locked then you must first stop the Lomag and restart computer or stop the "SQL Server" service before copying. When copying the database to another computer, remember to set the file permissions on the new computer. In the file properties / Security / Users give "full control".

Does LoMag work with other versions of SQL libraries?

At the moment the program automatically installs and configures SQL Express 2005 or SQL Express 2012 by default. LoMag also supports SQL 2008, SQL 2008 R2, SQL 2014, SQL 2016. The program will also work correctly with SQL Server Standard and Enterprise versions. LoMag does not work with Microsoft SQL 2000 (Version 8.0 and earlier).

The program displays "database is read only"

The situation in which the database is "read-only" is possible in several cases:

  • Two copies of the program are working at the same time e.g. 2 people logged in to the computer have launched LoMag and configured it to single computer operation.
  • The network drive with the LoMag database has been made available (this in not how you configure LoMag).
  • No authorisation to save in the folder where the database is located: C:\PROGRAM FILES\LoMag\Baza danych
  • Another program or process is blocking the database e.g. SQL Server Management Studio or an installation program.

Several solutions of that problem:

  • Restart the computer and log in as the administrator.
  • Configure the authorisation: Full authorisation to save to folder c:\Program Files\LoMag\ for the "Users" group.
  • Go to Program/Settings/networking and change to Many computers - this computer is a server"
  • Removal of all temporary files from C:\Documents and Settings\XXXXX\Local Settings\Application Data\Microsoft\Microsoft SQL Server Data\SQLEXPRESS\
  • Change the account on which SQL Express is working into a system account and restart the SQL server.
  • Install the SQL Server Management Studio Express diagnostic tool: http://www.microsoft.com/downloads/details.aspx?FamilyId=C243A5AE-4BD1-4E3D-94B8-5A0F62BF7796&displaylang=en