To support users in cooperation with the software manufacturer, several methods have been prepared to help resolve potential issues:
Each of these options is described in detail below.
The first option is LOG files. These files contain a chronological record of the program’s activity, which allows us to easily identify the cause of an error. LOG files can be created in the program by pressing the key combination ALT + SHIFT + CTRL + L at the same time. After that, the following message will be displayed:
If, for any reason, the keyboard shortcut does not work, go to Help → Dedicated functions and type “log” in the search field.
The following message will be displayed:
After this message appears, the program starts logging diagnostic information. The LOG file will collect various diagnostic data that allow the analysis of reported problems and errors in the program.
It is important to start logging before the problem occurs, so that the program records the sequence of operations that lead to the issue. After performing the problematic operation in LoMag, you can close the program and send the LOG file to the manufacturer.
If an error occurs during an operation, for example as shown below, click the Send error report icon.
When sending a report to the software manufacturer, the More… button will appear. Next, you can enter your email address, to which the manufacturer’s response will be sent later. In the Error description field, you can provide details about the actions you performed that led to the error. It is recommended to enable the Send application logs option.
We can then send this message to the software manufacturer. Typically, all reports are reviewed within 24 hours.
This option allows you to send LOG files to the manufacturer independently via email. To do this, close the program and go to the directory C:\Program Files (x86)\Program magazynowy Select the file named lomag.log:
Then attach it to an email describing your issue. The manufacturer’s contact email address is info@longint.pl.
Another helpful method for diagnosing issues is sending a copy of the database to the manufacturer. You can send a database copy using Help → Send the database to the producer
Describe the problem and provide your email address where the response should be sent. Optionally, you can also provide your phone number. This action will send a copy of the database.
An alternative method for sending the database—especially if it is very large—is to go to the directory
.
Then upload the files shown below to an external cloud storage service and share them with us via email.
Another helpful way to diagnose an issue is to record your computer screen. This allows us to see exactly what actions were performed in the program. You can do this using a free screen recording tool such as oCam, which can be safely downloaded by clicking here. Such a program records and saves everything that happens on the screen. The recorded video can then be sent via email.
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